Shipping and Return Policy
All US orders will be shipped within 24-48 hours from the time they are received.
There is a 2-4 day shipping applied to the order. Our shipping rates are a based on the rates of the provider chosen at checkout.
International Orders
For International Orders please call our office at 877-925-8772. We will take your information directly and send it according to the best shipping methods for your country. We are unable to refund shipping charges on an order that is denied entry.
Heat Sensitive Shipping Policy
Products requiring shipment in a cool environment are subject to special shipping procedures due to their sensitive nature. We have these procedures to ensure customers continue to receive our products in good condition.
Overnight Shipping
If you require overnight shipping, please contact our office at 212-925-8772. We will arrange that for you directly and apply the appropriate charges.
Terms
MasterCard, Visa, Discover, and American Express may place orders.
Return Policy
We accept unopened, unmarked bottles in resalable condition of most products within 60 days. To be fully credited for such returns you must call 646-596-8215 for a return authorization number and also please include the invoice or the invoice number as well as your name and the reason for the return. A restocking fee may be applicable. Perishable items are non-returnable.
Damaged Packages
If you receive a package that has been damaged, please save the original box and all its contents, and call us immediately with the invoice number. We will do all we can to remedy the situation as soon as possible.
Manufacturer's Defects
If you believe there is a defect with one of the products that you have received, we will contact the manufacturer to obtain a refund for you. You will need to keep the product and return it to us in order to receive the refund. Please contact our office at 646-596-8215, if you have this concern.
Back Orders
If by chance an item you have ordered is out of stock, you will receive your order with that item on back order. You will be charged for your back order only when it is ordered. We will ship your back order as soon as it is available, usually within 10-14 business days.
Price Changes
All prices are subject to change without notice.
